IQOS TEREA Green Zing Kazakhstan in UAE including Dubai, Sharjah, Ajman, Abu Dhabi, Fujairah, Al Ain, Ras al Khaimah, and Umm Al Quwain
Shipping & Delivery Policy
✔️ Order before 12 midnight are eligible for next day delivery.
✔️ Delivery 7 Days a Week except public holidays.
✔️ We make every best effort to ship your order by noon on the next working day. An emergency situation or severe weather condition may cause delay in the shipment.
✔️ Customers can choose standard or expedited delivery. Additional fees will be notated on the checkout depending on the service chosen.
✔️ Company does not ship "signature required". Customers are responsible to have someone available to receive items when shipped.
✔️ Company is not responsible for any lost or damaged items during the shipping process.
✔️ Pre order Items have different delivery dates and you can find it on the products description page.
✔️ Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed. Shipping fees are non-refundable. The original shipping fee will be deducted from your refund.
✔️ Courier will handing your delivery when you provide your Emirates ID / Passport and pay total invoice amount.
✔️ You must be over age of 18 to place an order. If you are underage and you place an order, you will lose your money, guaranteed.
Delivery Charges
✔️ AED 30 standard delivery charges if order is less than AED 280.
✔️ No delivery charges / free shipment if order total value is AED 280 or above.
✔️ Unless otherwise stated shipping promotions are for Standard shipping only.
Warranty
✔️ Our products feature a 2-day Warranty regarding factory faults
✔️ IQOSHEETS-UAE.AE invoice number must be provided in order to proceed.
Returns
✔️ A refund or exchange can be claimed within 2 days of buying of the product. The claim will become void after that period.
✔️ A refund or exchange can be claimed within 2 days of buying of the product. The claim will become void after that period.
✔️ In order to claim the refund or return, the item must be returned in an unused and new condition packed in original factory packing.
✔️ All Items sold cannot be returned unless.
1. Factory Defects
2. Packaging Mistakes
Refund
You will be acknowledged the receipt of your item via email once we receive it. On inspection of the item, you will be informed about approval or rejection of your refund via email. In case of approval, your refund will be processed via bank transfer or cash in some cases. In case of rejection, same products will ship back on your shipment address.
Exchanges
Only defective or damaged items are exchanged. To exchange with the same item, send us an exchange request on info@iqosheets-uae.ae
Exclusion
The following are NOT covered and are excluded from this warranty:
- Tanks
- Accessories in general - Coils, Batteries, chargers, replacement glass etc.
- Please remember, IQOSHEETS-UAE.AE warranty covers only factory defects. Any misuse, scratches, drop signs, misuse of batteries or chargers will void the warranty immediately.
IQOSHEETS-UAE.AE is not responsible for
- Abuse of any kind
- Dropping the device
- Scratches
- Force Majeure
- Items opened by another party
- Items covered by another warranty
- Products with repair attempts by someone other than IQOSHEETS-UAE.AE authorized service personnel
- Injuries of any kind resulting from use regardless of circumstance
- Issues and damage resulting from 3rd party (non IQOSHEETS-UAE.AE) software
- Issues arising from alterations or modifications
- Products with missing or defaced serial numbers.
E-Juices
Due to the fact that we cannot ascertain if e liquids have been doctored / tampered with we are not able to accept returns of any e liquids whether they are unopened, unused or remain sealed unless we have sent you incorrect liquids in your order.
Indemnification
The user shall agree to defend, indemnify and hold IQOSHEETS-UAE.AE harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Common Sense
Misuse, If an item if damaged because You didn't know how to operate it/maintain it or you were "learning" it's obviously not covered in any warranty , Vape gears aren't a new Fridge or a TV set or a new mobile phone as their life span completely dependant on your knowledge base and whether you know the specs and the capabilities of these devices or not , Vaping in general is a hobby and you are expected to watch reviews / read tutorials and you research before placing an order .
