Last Updated: February 4, 2026

1. Introduction At IQOSHEETS-UAE.AE, we value the trust you place in us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect We collect various types of information to ensure smooth order processing and delivery:

• Personal Information: Name, email address, phone number, and delivery address provided during checkout.

• Identity Verification: Date of birth and Emirates ID details (strictly for age verification purposes).

• Technical Data: IP address, browser type, operating system, and access times to help us improve website performance.

• Order History: Details of the products you have purchased to assist with returns and reordering.

3. How We Use Your Information Your data is used strictly for the following business purposes:

• Order Fulfillment: To process transactions and coordinate delivery via our logistics partners.

• Communication: To send order confirmations, delivery updates, and invoices via Email, SMS, or WhatsApp.

• Age Verification: To comply with UAE Federal Laws regarding the sale of tobacco and nicotine products (Strictly 21+).

• Customer Support: To respond to your inquiries, refund requests, or product questions.

4. Marketing & Communications With your consent, we may send you updates about new TEREA flavors, device restocks, or exclusive offers.

• Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link or by contacting us directly.

• WhatsApp: We primarily use WhatsApp for delivery coordination. Occasionally, we may use it for urgent service updates.

5. Disclosure to Third Parties We respect your privacy and do not sell your personal data. We only share information with trusted third parties essential to our operations:

• Logistics Providers: To physically deliver your package.

• Payment Gateways: To process card payments securely.

• Legal Authorities: If required by UAE law to protect our rights or comply with a judicial proceeding.

6. Cookies and Tracking Technologies Our website uses "cookies" to enhance your experience. These small files help us:

• Remember items in your shopping cart.

• Analyze site traffic and user behavior.

• Recognize you when you return to our site.

• You can choose to disable cookies through your browser settings, though this may affect the functionality of the checkout process.

7. Data Security We implement industry-standard security measures (including SSL encryption) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet is 100% secure.

8. Age Restriction (Strictly 21+) This website is not intended for individuals under the age of 21. We do not knowingly collect personal data from minors. If we discover that a registered user is under 21, we will immediately delete their account and data.

9. Changes to This Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us If you have questions or concerns about this Privacy Policy, please contact our Data Privacy team:

• Email: info@iqosheets-uae.ae

• WhatsApp: +971 56 670 5647