My first steps with IQOS Multi
IQOS is simple and intuitive to use - Discover more here
The basics to begin your heated tobacco experience.
Battery and charging
An easy step, easy to understand.
Keep It Clean
Keeping your device clean on a daily basis guarantees a continually great tobacco experience.
Our IQOS cleaning tools will help keep your device in top condition.
Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.
You only need to press once on the Holder's button to activate the heating blade. Once the light indicator goes from blinking to steady, it's ready to enjoy.
Pressing the button again may turn it off.
When the light stays white, it's ready to enjoy!
Remember to keep your Pocket Charger battery charged daily for continual tobacco enjoyment. Try to charge it at the same time as you charge your phone.
* Charging faster if plugged to a wall power outlet than laptop's USB ports.
To ensure your IQOS delivers the best taste every time, clean your holder every day with our IQOS cleaning tools.
I’ve tried messaging email@example.com but I haven’t had a reply – there is a fault with the iqos 3 multi delivered to me. It is charged but not warming the heat stick – please replace the faulty item. I have an account with you where I have also bought the iqos 3 which is working great.
This is Tanios Abou Zeid.
I have recently purchased the IQOS 3 multi from Dubai duty free.
Unfortunately, the heat blade just simply broke off.
Would you pkease advise what to do.
i bought Iqos 3 Multi from 3 days and i broke the heating blade when i clean the holder. could you please advise how to fix it.