IQOS Heets Tropical Swift

Last Updated: February 4, 2026

🚚 1. Delivery Overview

At IQOSHEETS-UAE.AE, we understand that when you order your IQOS products, you want them fast. We operate a dedicated logistics network delivering to Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

⏱️ 2. Delivery Timelines

We deliver 7 days a week (excluding official public holidays).

• Dubai (Same-Day Delivery):

  • Orders placed before 10:00 AM: Delivered on the Same Day.

  • Orders placed after 10:00 AM: Delivered the Next Day.

• Rest of UAE (Next-Day Delivery):

  • Abu Dhabi, Sharjah, Ajman, and major cities in Northern Emirates: Delivered within 24 hours (Next Day).

• Remote Areas:

  • Deliveries to Western Region (Al Dhafra), Hatta, and other remote locations may take 1–3 working days.

💰 3. Shipping Charges

We offer FREE Delivery on all orders over AED 300.

For orders under AED 300, the following flat rates apply:

• AED 20: Dubai, Abu Dhabi (City), Sharjah, Ajman.

• AED 30: Ras Al Khaimah, Umm Al Quwain, Fujairah, and Remote Areas.

📦 4. The Delivery Process

1. Confirmation: You will receive an email/SMS immediately after placing your order.

2. Dispatch: Once your order leaves our warehouse, you will receive a notification.

3. Courier Contact: Our driver will contact you via WhatsApp or Phone Call prior to arrival to confirm your live location and availability.

   • Please keep your mobile phone handy to ensure a smooth delivery.

⚠️ 5. Important Requirements

• Age Verification (21+): By law, we cannot deliver nicotine products to minors. You must present a valid Emirates ID or Passport to the courier upon delivery. If ID is not provided, the package will not be handed over.

• Address Accuracy: To prevent fraud, we only ship to the address provided at checkout. We cannot change the delivery address once the driver is en route.

• No "Signature Required": While we don't require a signature, we strictly require hand-to-hand delivery. We will not leave packages at reception desks or doorsteps unattended.

🛡️ 6. Damaged or Missing Items

Please inspect your package immediately upon receipt. If an item is damaged or missing:

• Report it to us within 24 hours.

• Send a photo of the damaged item/box to our WhatsApp support.

• Refer to our Refund Policy for more details.

📞 7. Contact Logistics Team

Need to track your order or reschedule a delivery?

• Track via WhatsApp: +971 56 724 7121

• Email Support: info@iqosheets-uae.ae

Last Updated: February 4, 2026

1. Our Commitment At IQOSHEETS-UAE.AE, we ensure that all products sold are 100% authentic and sealed. Due to the nature of our products (tobacco consumables and personal electronics), we adhere to a strict hygiene and safety policy compliant with UAE consumer protection standards.

2. Return Window You must report any issues, damages, or discrepancies with your order within 48 hours (2 Days) of delivery. Claims made after this period will not be accepted.

3. Policy by Product Category

A. Tobacco Consumables (TEREA, HEETS, etc.)

• Non-Returnable: Due to health and hygiene regulations, we cannot accept returns or exchanges on any tobacco sticks once the outer packaging/seal has been opened or tampered with.

• Wrong Flavor Received: If you received a flavor different from what you ordered, please do not open the box. Contact us immediately, and we will arrange a free exchange.

B. Electronic Devices (IQOS ILUMA, LAMBDA, etc.)

• Dead on Arrival (DOA): If your device does not power on or function upon first use, we will replace it immediately free of charge.

• Manufacturing Defects: Devices are covered by a 2-Day Replacement Warranty for internal technical faults.

• Exclusions: This warranty does not cover physical damage, water damage, scratches, or issues caused by using non-compatible accessories.

4. Change of Mind

• If you wish to return a product simply because you changed your mind, it must be unopened, factory-sealed, and in re-sellable condition.

• In such cases, the customer is responsible for the return shipping fee (AED 20 - AED 30).

• The original shipping fee is non-refundable.

5. Refund Process Once your return is received and inspected by our team:

• Approved: We will notify you via email/WhatsApp.

• Credit Card Orders: Refunds will be processed to the original card within 5–7 business days (depending on your bank).

• Cash on Delivery (COD) Orders: Refunds will be issued via Bank Transfer or as Store Credit for your next purchase. We cannot refund cash via courier.

6. Order Cancellations

• Before Dispatch: Full refund (No charges).

• After Dispatch / Refused Delivery: If the courier has already picked up your order, or if you refuse delivery at the doorstep without a valid reason, the shipping fee will be deducted from your refund.

7. How to Initiate a Return To start a return, please contact our support team with your Order Number and a Photo/Video of the issue:

• WhatsApp: +971 56 670 5647

• Email: info@iqosheets-uae.ae

1. No Affiliation With IQOS™

IQOSHEETS-UAE.AE is an independent retailer and is not affiliated with, sponsored by, or endorsed by Philip Morris International or the IQOS™ brand. All product names, logos, and brands are the property of their respective owners. All company, product, and service names used on this website are for identification purposes only. The use of these names, logos, and brands does not imply endorsement.

2. Health Warning & Nicotine Notice

Products sold on this website, including TEREA, HEETS, and other heat-not-burn sticks, contain nicotine. Nicotine is an addictive chemical.

• These products are not risk-free and are intended for use by adult smokers only.

• They are not suitable for use by: persons under the age of 21; pregnant or breastfeeding women; persons with or at risk of heart disease, high blood pressure, or diabetes.

• Keep all products out of reach of children and pets.

3. Age Verification (Strict 21+ Policy)

By accessing this website and placing an order, you confirm that you are at least 21 years of age. We implement a strict age verification process. A valid Emirates ID or Passport must be presented to our courier upon delivery. We reserve the right to cancel any order immediately if age cannot be verified.

4. Information Accuracy

While we strive to provide the most accurate and up-to-date information, IQOSHEETS-UAE.AE makes no warranties, expressed or implied, regarding the completeness or accuracy of the content on this site. Product packaging and materials may contain more or different information than that shown on our website.

5. Limitation of Liability

IQOSHEETS-UAE.AE shall not be held liable for any health issues, accidents, or damages resulting from the use or misuse of products purchased from our platform. Users assume all responsibility for the use of the products and the information provided herein.

6. External Links

This website may contain links to external websites that are not provided or maintained by or in any way affiliated with IQOSHEETS-UAE.AE. Please note that we do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.